Support Policy
What is included in the technical care that comes with an active plan, and how to reach us.
1. What support covers
- Fixing technical faults and bugs in the website as originally delivered in your written scope.
- Managed hosting and SSL, WordPress core, theme and plugin updates, basic security monitoring and backups.
- Restoring the website from backup after a covered technical failure.
2. What support does not cover
- New pages, new features, redesigns or changes outside the originally delivered scope. These are quoted as add-ons or as a separate project.
- Content writing, product uploads, photography and marketing campaigns, unless included in your written scope.
- Issues caused by third-party services, or by changes made by you or another party in the WordPress admin.
3. How to reach us
- Email info@websidezone.com with your business name and a description of the issue, with screenshots where possible.
- WhatsApp is available for quick queries during business hours (Monday to Saturday).
- Support is available while your plan is active and all dues are cleared. A 30-day technical bug support window also applies immediately after launch.
4. Response
- Requests are acknowledged and prioritised by impact: a website that is down or a broken enquiry form is treated first.
- If a request falls outside support, we tell you in writing and share a quote before doing any chargeable work.
Questions? Email info@websidezone.com. Websidezone Media & Technologies Pvt. Ltd..