Refund & Cancellation Policy
Please read this together with the written scope confirmation shared before any payment.
1. Setup fee
- The setup fee starts design and development work and covers the time our team commits to your project from that point.
- The exact refund position for your project is stated in the written scope confirmation you receive before you pay. Please read it before making any payment, and ask us anything that is unclear.
2. Approval before launch
- You review the launch-ready website on our staging environment before it is published, and recurring plan billing begins only after you approve it.
- Two consolidated revision rounds are included so the website can be corrected before approval. Additional rounds within the agreed scope are ₹3,000 each.
3. Plan payments and cancellation
- The minimum service commitment is 12 months from plan activation.
- Plan payments already made for a completed or ongoing billing period are not refundable, because hosting, maintenance and support are delivered continuously through that period.
- To discuss cancellation or a change of plan, email info@websidezone.com with your business name and registered mobile number.
4. Amounts paid to third parties
- Domain registration, paid plugin or theme licences, payment-gateway charges and other third-party fees follow the refund rules of those providers and are not refundable by us.
5. How to raise a request
- Email info@websidezone.com with your invoice number and the reason for the request. We acknowledge refund and cancellation requests and respond in writing.
Questions? Email info@websidezone.com. Websidezone Media & Technologies Pvt. Ltd..